Shopify Email | Reviews. Sell over chat, and consult with your prospects when, everywhere

General rating mouse click for more information

The entire rank reflects the present condition on the app. It makes up about all app reviews but prioritizes the newest types.

36percent of scores are 5 stars

11percent of ratings become 4 stars

12percent of rankings were 3 stars

12per cent of scores were 2 performers

28percent of rankings include 1 performers

All ratings

Salt & Mud

We have tried to use this software several times over the last few months and just have been really disappointed each and every time. It offers big potential and that I genuinely wish to adore it nevertheless has rather biggest functionality troubles, delays in announcements of got messages (indicating the customer has already remaining the talk session before i am notified they will have sent a message) in conjunction with a lack of openness about computerized communications. These days we obtained a notification of a chat information so when I decided to go to respond I can begin to see the app has already delivered a number of automatic information into visitors with incorrect suggestions. These information are not developed in to the app by me therefore I do not know the way they were created. The response the customer obtained was inaccurate because it instructed the lady that this lady order number failed to are present, which is wrong. We are in possession of an extremely unhappy customer to deal with. I do maybe not trust this app to reply to my personal users and also have transformed it well just as before.

Laughing Woman Layout

Got rid of this app after per month. Half the time would never reopen to my cell to resolve issues from prospects so no chance for real-time talk. Really buggy. In certain cases the application simply would not open up. Perhaps not a good feeling left for me personally or my customers. Continues my personal research.

Creator answer

Hi, there. Thank you when planning on taking the amount of time to depart this review and offer united states with this suggestions. We have been sorry to hear you practiced these problems when utilizing the software. If you should be nevertheless deploying it, I would recommend removing the application and re-installing they. If you’re nevertheless noticing these problems, i would suggest calling our assistance employees to take a closer look into this. Be sure to communications our help professionals immediately in order that this dilemma tends to be troubleshot and investigated in more detail

Bring A Whiff @ Cherry Pit Designs

Desired to in this way, but found it as most frustrating both for my self and my people. It doesn’t matter want auto-reply was applied subscribers envisioned an instant reply 24/7.

Developer response

Hi, there. Thanks when deciding to take the time to depart this review and offer us with this opinions. We’re sorry to hear the app failed to work-out along with your store. If you reference the Shopify email guide ) it notes different ways to create automated communications for your consumers. One tip will be to permit your potential customers understand the available hrs for your team to reply. Thanks again for trying! -Marty, Shopify service

Patagonia Bend

I do want to like it, it undoubtedly has some annoying shortfalls. My biggest intend is aside from the out message, they’d be wonderful just to disable the speak entirely and conceal it from the web site on a schedule. I actually do this manually sometimes therefore I’m not receiving pinged to my down days, but somehow customers are still in a position to submit messages. Then app keeps bugging myself that “a client was waiting for a response” and “ensure you respond to the client before they get away!” although I have an away information put with details of how exactly to attain you whenever the chat window is meant to get “shut.” We only have one individual (me personally) handling internet based customer support, and I should not always be “On” and “Available.” I prefer how good it integrates with Shopify since it is a native application, therefore the inbox webpage and application work effectively. I prefer how easy and quick it is to resolve trouble and answer questions whenever an individual reaches down. I like how they altered just how replies function when delivering an email following the customer remaining your website. E-mail is much less troublesome and expected vs acquiring a response with no framework from a random number because cell phone numbers used to be called for. Please keep taking care of the app and making it best, but I’m probably disabling they again following breaks additionally the vacation profits season has ended.

Designer answer

Thanks a lot for taking the amount of time and discussing this suggestions with our team. We are able to see how having the power to schedule the talk accessibility and being in a position to disable many notifications tends to be beneficial. We would love the opportunity to promote this with the development team, so we can always making the app better. Cheers! -Elias, Shopify Service

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